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Returns & Warranty

Is there a warranty?

Yes. We stand by our CLMBR Machines and guarantee them to be free from flaws in materials and workmanship. For Standard Commercial Products: Mechanical Parts- 1 year, Touch Screen- 1 year, Wear Parts (e.g. grips, water bottle holder)-60days, On-Site Labor: 1 year. For In-Home Products: Mechanical Parts- 1 year, Touch Screen- 1 year, Wear Parts, (e.g grips, water bottle holder) 60 days, On-site labor- 1 year. Extended warranties can be obtained, please contact us for more details.”

What is your exchange policy?
If you received your product and you aren’t satisfied, you may exchange it for a new one within 30 days, less shipping & handling fees.

Where does CLMBR ship? How much does shipping cost?
CLMBR ships with White Glove Delivery to the Continental United States for about $250. For orders outside the USA, please contact support@clmbr.com and let us know you’re interested in joining the waitlist.

When does shipping begin?
Our intended shipping time frame is Summer 2021. We do not foresee any additional delays due to COVID-19, but there may be delays to ensure that the machines are of highest utmost quality with a large volume of orders.

What is the Weight Limit, Height Ranges, and Recommended Ages?
Almost anyone of any age can use CLMBR. Maximum user weight capacity is 350 lbs., and you must be over 5 feet tall and under 7 feet tall.

What are the machine dimensions and weight?
34” x 33″ for the base, and 89″ in height, 149 lbs

Does CLMBR work without a Membership for Unlimited Classes?
Without classes, CLMBR will have basic functionality – custom resistance settings & in-workout stats.

How much does a membership cost? Do I need to pay for more profiles?
It’s optional to join at $39/mo (less than $1.50/day). We don’t currently limit profiles, so you can share across as many family members, roommates, coworkers as you like under the same membership.

Where is it made?
CLMBR was designed in Denver, Colorado. We manufacture our products in partnership with a factory in Taiwan to ensure they meet our expectations. We’re confident in its consistency, high-quality work, and good working conditions. We then assemble CLMBR here in the USA.

Technology FAQs

Is CLMBR Bluetooth accessible?
Yes, CLMBR is Bluetooth accessible.
Can I connect my FitBit or Apple watch to CLMBR?
We are continuing to grow our compatibility with third party services; however at launch, Fitbit and Apple Watch pairing will not be available. Check back often as we release new compatibility options.
Does CLMBR have a jack for wired headphones?
No, CLMBR does not have a jack for wired headphones.
How loud are the built-in speakers?
The built-in speakers top out at 96 decibels.
If I purchase the battery-powered version of CLMBR Pure, how long will the machine stay powered?
At full charge, the battery is estimated to last up to 8 hours with continuous operation. We are finalizing these settings and will have an answer by January 2021. Please contact chelsea@clmbr.com for more information.
Are the built-in speakers splash resistance?

Yes. The speakers are splash resistant. 

Can I record my workout statistics?
When using CLMBR Pure, you will be emailed a detailed summary of your workout statistics after every session. After the session has ended, your workout statistics will not be saved in the machine.
When using CLMBR Connected, all past workouts statistics will be saved to your CLMBR account.
Can I track my heart rate on CLMBR?
Yes, heart rate tracking will be available.
Can I play my own music on CLMBR?
No. CLMBR is not able to receive audio from an external music source.
Can I stream other content or watch television on the CLMBR screen?
No, CLMBR’s screen will only be able to stream CLMBR content.
What is the difference between CLMBR Connected and CLMBR Pure?
CLMBR offers two versions of the machine, CLMBR Connected and CLMBR Pure. The machine itself is the same between both versions; however, the technology and programming differ between Connected and Pure.

CLMBR Connected has a 21.5-inch touch screen and a standard 3 speaker built-in sound system with wired (120v) power connection. With CLMBR Connected, you will have access to an extensive on-demand library of hundreds of pre-recorded classes and engaging challenges. The monthly subscription for CLMBR Connected is $39.99 per month. CLMBR Connected is perfect for at-home use and select business use.

CLMBR Pure has a 10-inch touch screen with metrics and instructional programming. It has an 8-hour battery power (optional wired connection) and optional integrated audio with stereo connectivity. The subscription for CLMBR Pure is $99.99 per year. This subscription includes guided climbs, recorded metrics, and over-the-air updates. CLMBR Pure is perfect for business use.

Machine FAQs

How much does CLMBR weigh?
149 lbs
What are the dimensions/footprint of CLMBR?
34” x 33” x 92”
Can I easily move CLMBR?
With CLMBR’s lightweight design and built-in wheels, it can easily be moved by a single person.
Can I adjust CLMBR to my height?
Yes. CLMBR is able to accommodate a wide range of heights. The hand grips can be adjusted to your height with one inch incremental adjustments. When the pedals are parallel, the hand grips should be at shoulder height, or slightly below, for proper body position.
How many resistance settings does the machine include?
CLMBR includes 11 discrete resistance settings (0-11), allowing you to customize your climb and stay on track during individual and group workouts.
How high are the CLMBR pedals from the ground?
4.5 inches from the ground.
Does CLMBR come with a built-in fan?
No. CLMBR does not come with a built-in fan.
Does the machine have to be bolted into the floor?
CLMBR does not have to be bolted into the ground; however, it is an option if desired.
What’s the max range of motion?
Approximately 20 inches of travel (for both the legs and arms).
What is the max speed?
The maximum speed depends on the effort of the individual. The user controls the intensity with manually powered person input and self-regulated motion.
How big is the display screen for CLMBR Connected and CLMBR Pure?
CLMBR Connected has a 21.5” touch screen. CLMBR Pure has a 10” touch screen.
Is CLMBR quiet?

CLMBR Membership FAQs

What kind of classes will the CLMBR on-demand library include?
At launch, the CLMBR membership will only include climbing content. With our ever growing content of classes and programs, we hope to develop our platform beyond climbing to help our community reach for greatness.
What is included in the membership?
The CLMBR membership includes a rich and growing on-demand library of climbing classes. It also includes climbing challenges and feature updates.
How much does a CLMBR Pure membership cost?
The CLMBR Pure membership costs $99.99 per year.
How much does a CLMBR Connected membership cost?
The CLMBR Connected membership costs $39.99 per month.

Misc. FAQ’s

Does CLMBR require special shoes?
CLMBR does not require special shoes. Tennis shoes are recommended.
What is included in the membership?
The CLMBR membership includes a rich and growing on-demand library of climbing classes. It also includes climbing challenges and feature updates.
How much does a CLMBR Pure membership cost?
The CLMBR Pure membership costs $99.99 per year.
How much does a CLMBR Connected membership cost?
The CLMBR Connected membership costs $39.99 per month.

Differentiation FAQ

How many calories does CLMBR burn per minute?
Climbing can burn an average of 22.3 calories per minute and up to 800 calories in a 30-minute session.
Is CLMBR more efficient than other cardio equipment?
CLMBR elicits a 61% more efficient calorie burn than other cardio equipment.
Can beginners use CLMBR?
Yes
Is CLMBR low-impact?
Yes
Is CLMBR a full-body workout?
Yes
What is the dealer pricing?
Please contact chelsea@clmbr.com
Do you have exclusivity agreements?
We are open to forming regional exclusivity with dealers, once we develop a working relationship and determine we are suitable partners.

CLMBR
PAYMENT PLAN

26 Months Interest free.

$99/ month

Estimated Delivery: July 2021.
Shipping paid separately.

Estimated Delivery: July 2021.
Shipping paid separately.

PAY IN FULL

 Our Best Offer 

Pay in full

3 months of complimentary On Demand Classes.

$2499

Use code FREESHIP for free shipping

Estimated Delivery: July 2021
Plus $250 White Glove Delivery and setup.

Estimated Delivery: July 2021
Plus $250 White Glove Delivery and setup.

It’s optional to join at $39/mo (less than $1.50/day). Without a monthly membership, CLMBR will have basic functionality – custom resistance settings, programmed guided climbs, & in-workout stats.